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Troubleshooting Eaton E-Series protective relay icon

Eaton E-series protective relays:

Troubleshooting hardware

View all of Eaton's protective relays

Troubleshooting hardware

Problem or maloperation in…

Problem description

Corrective action
Failure of the display. After selecting any key, the whole display remains dark or the display is defective.

Check the following issues:

  • Is the supply voltage connected? This is the case when the System-LED is illuminated.
  • Is the environmental temperature within the allowed range?
  • Try to adjust the contrast of the display by using PowerPort-E (increase/ decrease).

If these checks do not show any results, send the relay back to the manufacturer.

Failure of a relay output.

(Also refer to: ”relay outputs do not react“).

 The physical status does not match the reported state. Check the reported state of the relay output with the HMI or PowerPort-E.

Check the following issues:

  • Is the relay output in the latched state? Acknowledge the state if necessary.
  • Is <Inverting> parameter of the relay output set?
  • Check the wiring.
  • Unplug the wiring from the relay output and measure its output. Set the state of the relay output by using the test functions.

Force/Disarm.

If these checks do not show any results, send the relay back to the manufacturer.
Failure of a digital input. The physical status of a digital input does not match its reported state. Check the reported state of the digital input with the HMI or PowerPort-E.

Check the following issues:

  • Is the configured voltage level set correctly?
  • Is the voltage level of the digital input (signal level) correct?
  • Is the parameter <Inverting> set?
  • Check the wiring.

If these checks do not show any results, send the relay back to the manufacturer.
Wrong setting of the device´s clock after a shortage of the supply voltage. The internal battery for powering the clock is empty or defect. The relay is also working properly with an empty clock battery. The device´s time can be synchronized. Please contact the service team.
Failure of a key.   Send the relay back to the manufacturer.

Go back to the main troubleshooting protective relays page.

 

For additional support

For additional manufacturer technical support, please contact 1-800-809-2772, option 4, then option 1 or use the email address, MRsupport@eaton.com.

Eaton E-Series protective relays

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