Service and support for machine builders and operators

When working on a machinery project, the first things you have to understand are the application at hand and the challenge it presents. Are you looking for better process data and transparency? Or do you want to improve machine performance and reduce energy consumption? Our customer service team is at your disposal to support your upcoming project. And our engineering teams will then recommend a solution and support you all the way from design and programming through to integration and start up. 

Once your machinery project is engineered, the supply chain has to be set up for production. The supply chain is an important factor for achieving all production goals, including the time and cost targets. Our value-added services team members are experts in finding the right solutions to optimise your total supply chain from purchase and delivery to production. Labelling and special packing solutions help improve material flow. Pre-assembled and customised product modules can simplify production. And more.

When it comes to implementation, on-site integration or commissioning, we rely on our network of qualified partners to support your projects. In this community, you'll find system integrators for drives with years of experience across markets, for example in pumping and water applications. Let our partners help you with CODESYS automation challenges, connect your application to the cloud and customise a dashboard for you.  Or they can build the electrical cabinets for your project according to IEC, UL or CSA standards. 

In many applications, safety functions such as emergency stop, safe power-off and safe torque-off for drives are essential to avoid damage to operators and assets. To facilitate the implementation of functionally safe machines, we have developed a guideline for the  product selection and design of safe circuits. All the information presented in the guide has been verified and approved by the relevant bodies.

 

Designing electrical machines requires a lot of calculation for a seamless operation. To allow system designers to focus on this important job, we provide a number of tools and configurators to facilitate the electrical part of the engineering process: our selectivity calculators, the drive, pushbutton and motor starter configurators, as well as the energy-efficiency estimator all help engineers find the best components for their application - quickly and easily.